Frequently Asked Questions
What is the warranty period and coverage of the products?
Our products are covered by a 2-year warranty, and all of our products come with a spare parts warranty against manufacturing defects.
Do you offer online sales?
Yes, we offer online sales.
You can shop freely from our Trendyol Store account.
What are the requirements for dealership/franchise?
For all inquiries, you can reach us via email at info@kemeralticanta.com.tr or by phone at +90 232 436 10 46.
How can I find the nearest sales points?
For all inquiries, you can reach us via email at info@kemeralticanta.com.tr or by phone at +90 232 436 10 46.
Can products be supplied from abroad?
For all inquiries, you can reach us via email at info@kemeralticanta.com.tr or by phone at +90 232 436 10 46.
Do the products have quality certifications?
For all inquiries, you can reach us via email at info@kemeralticanta.com.tr or by phone at +90 232 436 10 46.
Are the suitcases water-resistant?
Where can we get our products repaired?
For our products, you can contact us for all spare part replacements or repair requests, except for shell breakage in ABS suitcases and fabric tearing in soft-sided (fabric) suitcases.
Do the suitcases have inner lining and zippered compartments?
All of our suitcases feature an inner lining, while the presence of zippered compartments may vary depending on the model.
Do the suitcases have a locking system?
All of our suitcases are equipped with a locking system.
Are the suitcase handles adjustable in stages (telescopic)?
The handles of our suitcases are two-stage (dual-level) and feature a locking mechanism for stability.